We're here to help. Whether you have a question about your subscription, a feature, or anything else — reach out and we'll get back to you as soon as we can.
Subscription management and billing are handled by Apple or Google through your account settings. To cancel or manage your subscription:
iPhone — Settings > Apple ID > Subscriptions
Android -- Play Store > Account > Subscriptions
For refund requests, please contact Apple or Google directly as we are unable to process refunds on their behalf.
Common Questions
My content disappeared — All data is stored locally on your device. Uninstalling the app will erase your entries. If you've switched devices, data cannot be transferred at this time.
AI features aren't working -- The Waking Arc uses Apple Intelligence, which requires an Apple Intelligence-compatible device with Apple Intelligence enabled in your settings.
I was charged but can't access premium -- Try restoring your purchase from within the app, or contact us at the email above with your Apple ID or order number.